We shipped your order promptly on the date of your invoice and it left our country two days later from Chicago. Your parcel's tracking number is trackable at www.usps.com even when it enters your country's customs and postal system.
Your parcel is likely stuck in your country's Customs agency where it is processed then forwarded to your local post station. Check with your local post station to find out if they can locate it by its tracking number.
This is all the info we can offer as it is out of our hands when it leaves our country. Be assured that your parcel is insured in the event it is lost or damaged but we cannot make an insurance claim until 45 days have passed.